Shipping, Payment and Returns

  1. We pack your parcel right after the order is confirmed (before 16:00).
  2. Payment counts as confirmation. For cash on delivery, we need to contact you the way you chose at checkout.
  3. If your size is not in stock, tailoring usually takes 5-7 working days.
  4. After you place an order on the website, we contact you within 1-2 hours during working hours (10:00 - 20:00).
  5. You will receive an SMS with the waybill number so you can track the parcel.

RETURNS ARE ACCEPTED WITHIN 14 DAYS (even for lingerie)
If in doubt at the post office, you can take the parcel home and carefully try on your order! If the size or quality doesn't suit you, you can return or exchange it, as long as this doesn't contradict the return rules.

RETURN RULES:

  1. A return can be made within 14 calendar days of actually receiving the parcel.
  2. To arrange a return, contact your manager and let them know.
  3. We only accept items in their original condition with no signs of use (smell, creases, stains, washing).
  4. Panties from the lingerie category cannot be returned or exchanged, except in case of a defect.
  5. Items must be returned in their original packaging.

We may refuse a return of an item that does not pass this check. Please send us your postal receipts for the return so we can track the parcel.

SHIPPING COSTS

If you find a defect or receive a different item from the one you ordered (wrong colour, size or model), we cover the shipping costs of the exchange/return.

If the exchange or return is not due to our mistake, the buyer pays the shipping costs both ways.

REFUNDS

Money is refunded to your bank card after we receive and check the parcel. If the returned item is in its original condition, the money is refunded within 14 days, though on average it takes about 5 days.